What we collect on this site. And what we don't.

This policy covers www.nowanalytics.com, the website of Now Analytics, LLC ("Now Analytics", "we", "us"). It explains what information the website collects, why, and the choices you have. It does not cover the services we deliver to clients. Information we handle on a client's behalf, such as calls, recordings and patient or claimant records, is governed by our agreement with that client.

What we collect

• Usage data. We use Google Analytics to understand how visitors use the site: pages viewed, time on page, the site or search that referred you, your browser and device type, and your approximate location (city or region, derived from your IP address). Google Analytics uses cookies to tell new visitors from returning ones.
• Contact actions. When you click our phone number or an email link, Google Analytics records that the click happened and which link it was. It does not record what you say on the call or write in the email.
• What you send us. If you email or call us, we receive whatever you choose to share, such as your name, organization, role and the details of your enquiry. If you apply for a job, we receive your application and CV.

The website has no account sign-up, does not take payments, and does not ask for health or case information. Please do not send patient or claimant details through general email.

How we use it

• To reply to your enquiry, prepare an audit you requested, or consider your job application.
• To see which pages are useful and improve the site.
• To keep the site secure and working.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

Who else handles it

We rely on a small number of service providers who process information on our behalf: Google (website analytics), Microsoft (website hosting on Azure, and our email), and the provider of our business phone service. Google's use of analytics data is described in how Google uses information from sites that use its services. We may also disclose information where the law requires it.

Cookies and your choices

• You can block or delete cookies in your browser settings. The site works without them.
• You can opt out of Google Analytics on every website with the Google Analytics opt-out browser add-on.
• Browser privacy features and ad blockers that stop analytics are fine with us.

How long we keep it

Google Analytics keeps detailed usage data for a limited period set in our account, then deletes it. We keep emails and enquiries for as long as needed to respond and for ordinary business records. We keep job applications for up to two years so we can consider you for future roles, unless you ask us to delete yours sooner.

Your rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to correct it, to delete it, or to object to how we use it. Email hello@nowanalytics.com and we will respond within 30 days. We will not treat you differently for making a request.

Where it's processed

We operate in the United States, the Dominican Republic and Colombia, and our service providers may process information in other countries. Wherever it is processed, we protect it as this policy describes.

Children

This site is for businesses and is not directed at children under 16. We do not knowingly collect their information.

Changes

If we change this policy, we will update it here and change the effective date above.

Contact

Questions about this policy: hello@nowanalytics.com or +1 305 512 0808.