Personal Injury Firms
You are paying hundreds to thousands for a lead, a quarter of them arrive when nobody is there to answer, and the ones that do get answered often sit for a day before anyone follows up. We run the front end of your intake funnel with trained near-shore staff during live hours and AI voice agents overnight, in English and Spanish, and we report signed intakes rather than calls handled.
Signed intakes per hour of production time is the only intake number that controls for headcount, shift length and lead volume, and it is the one we are measured on every week.
Across every site we operate, Now Analytics leads on that number. We have held the lead for the majority of weeks over the last three to four months, and our clients confirm it on the weekly status call.
This is the comparison worth making. The question is not whether near-shore is as good as domestic. It is whether anyone is signing more intakes per hour than we are.
Every competitor in this category will tell you they are 100% US-based. Ask them what that buys you.
A US-based answering service is still an answering service. Generalists, rotating, trained on a script, taking a message. Being in Ohio does not make someone know what a letter of protection is.
Our intake team sits in Cali, Colombia, dedicated to your firm, certified in Personal Injury intake before they touch your account, and upskilled on your systems, your qualification criteria and your state requirements. Cali gives us a highly educated bilingual talent pool in your own time zone, at a cost that makes a dedicated team affordable rather than a premium, and close enough that we can run it as a boutique operation rather than a floor of a factory.
Roughly one in seven US residents over five speaks Spanish at home, and the share is higher in the markets where most MVA volume sits. Nearshore is what makes genuinely bilingual intake affordable rather than a premium line item.
Storage sits in US Microsoft Azure data centers, encrypted in transit and at rest, with nothing held locally at either delivery center. Nearshore people, domestic data.
Sign rate and cost per signed case by channel and case type. Ask a US-based answering service for that report and see what comes back.
Someone in a wreck calls three firms from the same search results. The one that picks up establishes the relationship while the others are still in a voicemail queue.
Speed isn't a service-level metric here. It's the whole competition.
Accidents don't keep office hours. A meaningful share of your leads arrive in the evening, overnight and across the weekend, which is exactly when most firms have a message service or nothing.
You bought that lead at full price. It reached a voicemail box.
The lead was answered, the details were taken, and then it sat. Most firms have no service level on the second touch, so a lead that came in on Friday afternoon gets worked on Tuesday, by which point the client has signed somewhere else.
Answering is the easy half. Finishing is the half that pays.
Five numbers. The defaults are typical for a mid-market firm. Nothing is sent anywhere until you ask for the breakdown.
Every hour between the call and the signature is an hour a competitor can take the case. So the question isn't how many intakes converted. It's how many converted before the caller hung up.
We report same-call signed, same-day signed and total signed as three separate figures, because they measure three different things. Most vendors report the third and let you assume the rest.
Our agents qualify against your criteria: incident type and date, jurisdiction, liability, injury and treatment status, insurance, prior representation. Then the retainer goes out while the caller is still on the line.
Our agents handle reception, qualification and scheduling. They do not give legal advice, quote case value, or make representations on the firm's behalf.
Inbound calls, web forms, chat and LSA leads, answered and qualified against your criteria, in English and Spanish.
E-sign out while the caller is still engaged, then structured follow-up on anything unsigned. That's where most intake operations quietly leak.
The stage nobody staffs. A client who hears nothing for six weeks is a client someone else can talk to.
Almost every firm we meet can tell us how many calls a campaign generated and cannot tell us how many signed cases it produced, which means the budget gets allocated on the wrong number every quarter. We connect intake activity to case outcomes to ad spend, and then we turn it into next actions rather than another dashboard.
Not seats, not minutes, not average handle time. Five numbers, on the weekly report.
Live on AI Voice in about two weeks. Full staffing in thirty days.
We do, as a managed intake operation rather than an answering service. Live agents work 7am to 9pm Eastern, seven days a week, including weekends when a large share of accidents happen. Outside those hours AI Voice answers with access to your case management system, qualifies against your criteria and captures the intake, and an agent who knows your firm works that queue the next morning.
By answering, and by measuring what happens next. Most firms know their cost per lead and not their contact rate by hour. Once you can see that overnight and weekend leads convert at a fraction of the daytime rate, the size of the problem is obvious and the fix is a staffing decision rather than a marketing one.
Three. An answering service takes a message, which is cheap and does not sign cases. An AI voice vendor sells software and leaves the operation to you. A managed intake operation runs the people, the AI and the reporting together and is accountable for signed cases. We are the third, and we report same-call signed separately because that is the number that matters most.
No. Our personal injury team is in Cali, Colombia, dedicated to your firm and certified in PI intake before they are assigned to your account. Every competitor positioning on being 100% US-based is describing where people sit rather than what they know. A US-based generalist answering service still takes messages. Nearshore is also what makes native bilingual intake economically real rather than a premium add-on. Your data, separately, never leaves the United States.
Yes, natively. Our agents speak English and Spanish as first languages rather than being accent-trained, which matters because roughly one in seven US residents over five speaks Spanish at home, and the share is higher in the markets where most motor vehicle accident volume sits.
We build to the system you run. Litify is in production today. Our team has worked across Filevine, Clio, MyCase and Lawmatics, alongside Genesys Cloud, NICE CXOne, RingCentral, Five9 and CloudTalk on the telephony side, and CallRail and the major ad platforms on the attribution side. A new integration is typically weeks rather than quarters.
NDAs and data processing agreements are standard, and we sign a Business Associate Agreement where medical records are involved. Data is stored in US Microsoft Azure data centers, encrypted in transit and at rest, with nothing held locally at either delivery center. SOC 2 is in progress for our technology and data platforms, with external certification targeted for 2027.
Reception and intake across phone and chat for a firm operating across multiple states. Different jurisdictions, different intake requirements, one certified team, with the reporting layer tying intake activity back to signed cases and campaign spend.
Send us ninety days of call detail records from your phone system, which is usually a twenty minute job for whoever administers it, and within five business days we will hand you back your own contact rate by hour, your abandonment by day of week, what share of your leads arrive when nobody is there, and what that volume is worth at your own sign rate and case value.
If you can also export leads and signed cases over the same period, we will add speed to first contact and speed to second touch, which is the number almost no firm can produce and the one where most of the leakage turns out to be.
No obligation, and at least one of the recommendations will be something you can act on without us. If the number turns out to be small, we will tell you that too.
Mutual NDA available on request. Data sits in our US Azure environment, encrypted, and is deleted thirty days after we deliver unless you ask us to keep it. We run four of these a month.
Or call +1 305 512 0808. We reply within one business day.
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