Dental Groups
We take the calls your front desk cannot get to, so the person standing at the counter gets a whole interaction rather than half of one, and we do it with a team that has spent over ten years in dental across general, orthodontic and pediatric. We answer as your office, using your practice name and your providers, not as a call center.
And inherited five different front desks, five phone setups and five ways of booking.
And nobody can produce answer rate or conversion by site without a month of work.
And the honest question is whether the current arrangement is worth renewing.
And the reviews are starting to mention the phone.
Not calls that never came in. Calls that did. The patient looked you up, dialed, waited, and hung up. Your phone system already knows this number and most groups have never pulled it by location and hour.
Every abandoned call is a patient who was ready to book and is now dialing the practice down the road.
The phone rings while someone is checking in, settling a balance, or being told what their treatment plan will cost. Your team has to choose, and whichever they choose, one patient gets a worse experience.
Treatment acceptance is a conversation that needs a whole interaction, not half of one.
Seven numbers. Adjust them to your group. The defaults are typical for a mid-market DSO. Nothing is sent anywhere until you ask for the breakdown.
When a group acquires a practice, it buys a patient base that trusts a particular front desk in a particular neighborhood. Centralizing the phone is the fastest way to spend that goodwill.
So each location gets its own answering identity: the practice name, the providers by name, the hours, which associate does implants and which day the hygienist works late. The patient hears their office. You get the consistency and the reporting of a centralized operation.
"Thank you for calling Dental Partners Group. Your call is important to us. Please hold for the next available representative."
"Good morning, Maple Street Family Dental, this is Ana. Are you looking to come in with Dr. Nguyen, or is this your first visit with us?"
New patients, rescheduling, cancellations, and the same-day emergency that has to be triaged rather than slotted.
The unglamorous one that pays for itself. A confirmed appointment is a chair hour that doesn't evaporate. A rescheduled one is a slot saved rather than lost.
Benefits and eligibility worked ahead of the visit, so the number quoted at check-in is the right one.
The stage nobody staffs. Lapsed recall, plans abandoned part-way through, the lists everyone intends to work.
Not seats, not minutes, not average handle time. Five numbers, weekly, by location.
Live on AI Voice in about two weeks. Full staffing in thirty days.
We do, as part of a front-office service rather than as an answering service. Live agents work 7am to 9pm Eastern, seven days a week. Outside those hours AI Voice answers with access to your practice management system, books appointments and captures new patient details, and an agent who knows your practice works that queue the next morning. Nothing terminates in a voicemail box.
Badly, in most cases. Saturday is a real call day for emergencies and new patients, and most groups either close the phones or route to a message service. We staff weekends the same as weekdays, 7am to 9pm Eastern, with live agents.
The first step is measuring them. Most groups can't produce abandonment by location and hour, even though the phone system records it. Once you can see it, the pattern is usually concentrated in a few sites and a few hours, which is a much smaller problem to solve than "we miss calls."
Three, broadly. An answering service takes messages, which is cheap and does not book appointments. An AI voice vendor sells you software and leaves the operation to you. A managed front office runs the people, the AI and the reporting together and is accountable for appointments set rather than calls answered. We are the third.
We build to the system you already run. Our team has worked across Dentrix, Eaglesoft, Open Dental, Denticon, CareStack and OrthoEdge, alongside Genesys Cloud, NICE CXOne, RingCentral, Five9 and CloudTalk on the telephony side. A new integration is typically weeks rather than quarters.
We sign a Business Associate Agreement as standard. All data is stored in US Microsoft Azure data centers, encrypted in transit and at rest, with nothing held locally at either delivery center. Both centers operate to HIPAA and PCI DSS requirements. SOC 2 is in progress for our technology and data platforms, with external audit and certification for SOC 2, HIPAA and PCI targeted for 2027. We say "operate to" rather than "certified" deliberately, and we'll tell you exactly where that process stands on the first call.
A national dental savings program and, since then, Dental Groups. One for insurance verification, and one where we run frontline support for every front office call that comes in.
Member services, provider care and insurance verification across the full spread of the industry: general dentistry, orthodontics and pediatric. That range is why our team can hold a conversation about a treatment plan, a bracket adjustment or a first pediatric visit without a script in front of them.
One group where we took on insurance verification, and another where we run frontline support for every call reaching the front office. Different scopes, the same certified team, and the same weekly reporting by location.
Not a slide deck about us. Your own call reasons, your own handle times, and the hours your demand arrives in, built from your phone records.
Send us ninety days of call detail records from your phone system, which is usually a twenty minute job for whoever administers it, and within five business days we will hand you back your abandonment rate by location and by hour, what share of your calls arrive outside staffed hours, and what that unanswered volume is worth at your own booking rate and new patient value.
If you can also export appointments and new patients over the same period, we will show you how your evening and weekend demand converts against your weekday demand, by location.
No obligation, and at least one of the recommendations will be something you can act on without us. If the number turns out to be small, we will tell you that too.
BAA and mutual NDA available on request. Data sits in our US Azure environment, encrypted, and is deleted thirty days after we deliver unless you ask us to keep it. We run four of these a month.
Request your Front Office Audit
Or call +1 305 512 0808. We reply within one business day.
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