Careers
We hire for aptitude and certify for domain. Our Certified Intaker program trains people on dental or Personal Injury intake before they are ever assigned to a client, which means a career path exists here that doesn't at a generalist contact center.
Santiago serves our dental practice. Cali serves Personal Injury. Both run 7am to 9pm Eastern, seven days, on scheduled shifts.
Native English and Spanish are core to the work rather than a bonus, and most roles use both every day.
We are not advertising named vacancies yet. We are always interested in people for intake and front office roles in Cali and Santiago, and in operations and analytics alongside them. Apply and we will come back to you either way.
Four fields and a couple of minutes. The form is below.
We train and certify you on core intake or dental domain knowledge before you are placed on an account.
Assigned to a client and upskilled on their systems, protocols and state requirements.
This opens your email app with the details filled in, so you send it yourself and keep a copy. If that does not work on your device, email careers@nowanalytics.com directly.
Most contact centers hire to fill a seat and train to a script. The agent learns one client, and the knowledge leaves when they do.
Certifying on the industry first means the knowledge belongs to you rather than to an account. It also means a new client is an upskilling exercise rather than a hiring cycle, which is why we can put a trained team live in thirty days.
And the people who take the calls help design the AI. Our agents are in the room shaping how the voice agent handles hesitation and where it hands off, which makes them more valuable whatever comes next.