Architecture and security

Your data never leaves the United States.

Nearshore teams, domestic data. The technical evaluation usually happens three days before signature, so here is the short version now and the full brief on request.

The short version.

Where data livesUS Microsoft Azure data centers. Microsoft Fabric as the unified layer, encrypted in transit and at rest, keys in Azure Key Vault.

What sits at the delivery centersNothing. Agents work inside your systems. No client data is stored on any machine in Santiago or Cali.

AgreementsBAA signed as standard. NDAs and DPAs standard. Both centers operate to HIPAA and PCI DSS requirements.

CertificationSOC 2 in progress for our technology and data platforms. External audit for SOC 2, HIPAA and PCI targeted for 2027. We say "operate to" rather than "certified" deliberately.

IntegrationWe build to the systems you already run. A new CCaaS or case management connector is typically weeks rather than quarters.

Get the full brief.

Data flow diagram, access and audit model, security posture, integration approach and what week one looks like technically. Written to be forwarded.

Request the brief

The email asks whether you also want thirty minutes with our technical team rather than with sales. Bring the questionnaire.

Or call +1 305 512 0808. We reply within one business day.