Contact Center Services

Smarter Conversations, Stronger Outcomes – AI-Powered, Human-Led CX to Deliver Your Brand Promise.

At NowAnalytics, we specialize in providing comprehensive contact center services that encompass customer service, intake, sales, and back office processes. Our near shore outsourcing solutions deliver exceptional value by combining cost savings, quality service, and highly skilled talent. With NowAnalytics, you can transform your contact center into a powerhouse of efficiency and excellence.

Customer Service

Deliver outstanding customer service with NowAnalytics’ expert solutions. Our team of highly skilled professionals is dedicated to providing prompt and courteous assistance to your customers, ensuring a positive experience every time. By outsourcing your customer service operations to our near shore centers, you benefit from significant cost savings and high retention rates, leading to consistent and high-quality service.

Intake

Streamline your intake processes with NowAnalytics. Our intake services are designed to efficiently manage and process customer inquiries, ensuring a smooth and seamless experience. With our near shore outsourcing model, you gain access to a pool of highly skilled talent that can handle complex intake tasks with precision and efficiency. Enjoy the benefits of cost savings without compromising on the quality of service.

Sales

Boost your sales performance with NowAnalytics’ contact center solutions. Our experienced sales team is equipped with the skills and tools needed to drive conversions and increase revenue. By leveraging our near shore outsourcing services, you can reduce operational costs while maintaining a high level of expertise and service quality. Our high retention rates ensure that your sales team remains knowledgeable and motivated to achieve your business goals.

Back Office Processes

Optimize your back office operations with NowAnalytics. Our back office services encompass a wide range of tasks, from data entry and processing to administrative support. With our near shore outsourcing model, you benefit from cost savings and access to a talented workforce that delivers accurate and efficient results. Focus on your core business activities while we take care of the essential back office functions.

Exceptional Training and Coaching

At NowAnalytics, we prioritize the development and growth of our team through exceptional training and coaching programs. Our comprehensive training ensures that our staff is well-equipped to handle a variety of tasks and deliver superior service. Continuous coaching and development help maintain high performance levels and keep our team motivated and engaged.

Quality Assurance Processes

Quality is at the heart of everything we do at NowAnalytics. Our rigorous quality assurance processes ensure that our services consistently meet and exceed your expectations. From monitoring and evaluating customer interactions to implementing feedback, we are committed to delivering the highest standards of service. Our focus on quality helps build trust and long-lasting relationships with your customers.

Performance Analytics

Gain valuable insights into your contact center operations with NowAnalytics’ performance analytics. Our advanced analytics tools provide real-time data and actionable insights, allowing you to make informed decisions and drive continuous improvement. By leveraging performance analytics, you can identify trends, measure key metrics, and optimize your contact center for maximum efficiency and effectiveness.