Analytics

Fueling Customer Experience (CX) Innovation Through Smarter, Data-Driven Decisions That Matter.

At Now Analytics, we believe in transforming raw data into powerful insights. Our actionable analytics offerings empower businesses to make data-driven decisions with confidence. Whether it’s refining your marketing strategies, enhancing contact center performance, streamlining intake processes, or boosting agent productivity, NowAnalytics is your trusted partner in the journey toward success.

Marketing Analytics

Harness the power of data to supercharge your marketing efforts. With Now Analytics, you can gain a deep understanding of customer behavior, campaign performance, and market trends. Our marketing analytics tools provide actionable insights that help you optimize your marketing strategies, allocate resources effectively, and drive higher ROI. Stay ahead of the competition with data-driven decisions that deliver real results.

Contact Center Analytics

Transform your contact center into a hub of efficiency and excellence. Now Analytics offers advanced contact center analytics that enable you to monitor and analyze key performance metrics, such as call volume, response times, and customer satisfaction. Our intuitive dashboards and real-time reporting capabilities provide actionable insights that help you identify areas for improvement, enhance customer experience, and streamline operations for maximum efficiency.

Intake Analytics

Streamline your intake processes with the power of data. Now Analytics’ intake analytics solutions help you optimize workflows, reduce bottlenecks, and improve overall efficiency. By analyzing data from various touchpoints, you can identify trends, predict demand, and make informed decisions that enhance the intake experience for both customers and staff. Our actionable insights ensure that your intake processes are as smooth and efficient as possible.

Agent Analytics

Empower your agents with the insights they need to excel. Now Analytics’ agent analytics tools provide a comprehensive view of individual and team performance, enabling you to identify strengths, pinpoint areas for improvement, and tailor training programs accordingly. With real-time data and actionable insights, you can boost agent productivity, improve customer interactions, and drive overall success for your organization.