Contact Center Outsourcing
Are you looking for an outsourcing partner that provides more than just butts in seats?
At nowanalytics, we go beyond just handling customer interactions for our clients. The nowanalytics difference starts from our initial interactions to program design and service delivery. As we say, intelligence is a way of thinking powered by the platform, processes, and people to represent your brand well.
We spend time understanding your business strategy and brand promise. Next, we develop a program design that delivers the value you are looking for, and we go and execute. We provide you full visibility on the programs we manage for you using the power of our platform. If you desire, you can track the performance of every program, agent, or interaction from your home or office throughout the day as if you were on-site.
Are you ready to work with a partner that delivers quality, performance and strategic value?
Then it's time to talk to us.
With multiple location options in the domestic and near-shore geographies, servicing English and Spanish language services, Now Analytics has a site that can meet your needs. Some of the services provided from our near-shore locations include:
Customer Service | Technical Support | Sales (Inbound & Outbound) | Collections | B2B Account Services | Retention | Back-office
DOMINICAN REPUBLIC
Delivery centers are located in Santiago and Santo Domingo in the Dominican Republic.
Having served multiple clients across retail, financial services, healthcare, telecommunications, travel, and multiple industries for over ten years, the Dominican Republic with Now Analytics is a top destination for our clients.
We currently operate both English and Spanish programs, with services covering sales, customer service, technical support, B2B account services, retention, and collections programs.
COLOMBIA
Delivery centers are located in Cali, Bogota and Bucaramanga.
Our clients in multiple industries, including consumer goods, home services, and hospitality, benefit from the skills, language proficiency, and scalability of our Colombia operations.
Services provided from Colombia include customer service, field technician support, sales, and back-office.