Now Analytics

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to deliver the ideal customer experience with existing resources via all contact center channels.

Telecommunications
Media & Cable
Healthcare
Financial Services
Education
Business Process Outsourcing
Consumer Services

You're in Good Company

enabling platform

The nowanalytics platform is the enabler of all things data.

The core platform aggregates data from multiple sources across the enterprise and creates a single, trusted, reliable source of data for all customer facing business functions including internal and outsourced contact center functions supporting multiple interaction channels including phone, e-mail, chat, mobile, social media, point-of-sale or others.

The platform then supports the ability to gain customer and operational insights, take action that drive results, improve performance, and drive customer experience improvements, while building a high employee engagement culture.

managed services

Technology without the skills to apply the power of data to drive results is a waste.

At nowanalytics, we thrive on driving results. Our managed services bring the power of data-driven thinking to improve and enhance your customer facing operations.

We provide customized analytics services for improving performance of key customer metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES).

We also bring Six Sigma and Lean Sigma experience to your contact center operations using a range of services including training and certification, quality improvement programs, performance optimization, outsourced contact center services and benchmarking services to ensure that you stay ahead.

the balancing act

Delivering the best customer engagement for your brand requires a balanced approach that ensures successful alignment with the business strategy and results. At Nowanalytics, we help our clients find the optimal balance in service delivery by focusing on the following key areas of service design,

Customer Experience design enables the organization to develop a deeper understanding of the desired customer experience for the brand.
Performance Optimization focuses on ensuring that the desired customer experience is delivered at the highest performance for optimal cost management

Interaction Quality focuses on the touchpoint experience to be delivered in order to manage the customer experience delivery cycles for both routine and non-routine interactions.

Employee Engagement is designed to ensure that everyone involved in the delivery of the customer experience is engaged and focused on the brand and company objectives.

the time is now.