nowanalyticsData-Driven Contact Center for Optimal Customer Engagement
nowanalytics and Umesh Jain (Founder & CEO), were recognized and featured by SiliconIndia Magazine as a part of the 2016 SI100 issue. The SI100 is an annual listing of the top 100 technology companies founded and managed by Indians in the United States. |
Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to deliver the ideal customer experience with existing resources via all contact center channels.
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Telecommunications Media & Cable Healthcare Financial Services Education Business Process Outsourcing Consumer Services |
You're in Good Company
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enabling platformThe nowanalytics platform is the enabler of all things data.
The core platform aggregates data from multiple sources across the enterprise and creates a single, trusted, reliable source of data for all customer facing business functions including internal and outsourced contact center functions supporting multiple interaction channels including phone, e-mail, chat, mobile, social media, point-of-sale or others. The platform then supports the ability to gain customer and operational insights, take action that drive results, improve performance, and drive customer experience improvements, while building a high employee engagement culture. |
managed servicesTechnology without the skills to apply the power of data to drive results is a waste.
At nowanalytics, we thrive on driving results. Our managed services bring the power of data-driven thinking to improve and enhance your customer facing operations. We provide customized analytics services for improving performance of key customer metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES). We also bring Six Sigma and Lean Sigma experience to your contact center operations using a range of services including training and certification, quality improvement programs, performance optimization, outsourced contact center services and benchmarking services to ensure that you stay ahead. |
the balancing actDelivering the best customer engagement for your brand requires a balanced approach that ensures successful alignment with the business strategy and results. At Nowanalytics, we help our clients find the optimal balance in service delivery by focusing on the following key areas of service design,
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the time is now.
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